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Digital Survey Manager 2.0
   
Displays up to 12 configurable exit survey questions on the final page of the checkout process.  Full administrative interface and advanced reporting.
 
$195.00		  
 
 
Overview
Digital Survey Manager provides the ability to create surveys with up to 10 questions
with defined responses shown in drop-down lists, and 2 questions with free-form text responses.  The survey appears on the last page at the very end of checkout process (StoreFront confirm.aspx page), so it will not interfere with customer checkout and sales. 
 
Multiple surveys can be configured and the survey title, instructions, footer, thank-you response page are all configurable as part of the survey setup.  Look and feel are controlled through a CSS style sheet.
 
Survey can be rolled out in test mode that runs in parallel to the live shopping cart process.  Administration / configuration provides for full control over survey content.
 
Advanced reporting combines survey outcomes with customer and product order data.  Survey results can be exported to MS Excel or printer-friendly format.
 
Features
   ▪  Survey installs as a control file tag on the SF confirm.aspx page
   ▪  Installation consists of copying a handful of files to the website server and then opening the administrative screen in a browser, which automatically installs custom tables to the SF database - no compile is required, and no SF files or tables are changed or altered in any way - with the single exception of adding the survey
control tag to the confirm.aspx page
 
   ▪  For websites already in production, the exit survey can be tested through a special test page that mimics the confirmation page and survey experience, shows data in reports, and allows for testing and refining of survey before brought into production
 
   ▪  Survey setup/configuration for questions and responses can be rapidly setup and tested in under an hour
 
   ▪  All survey response outcomes are stored in database and can be retrieved
on demand through the reporting interface
 
   ▪  Up to 12 questions supported, fully configurable with single-select drop down list responses or free-form response
 
   ▪  Individual questions can be enabled/disabled and have the sort order changed
   ▪  Surveys can be changed and multiple surveys created and brought online/offline
   ▪  Existing surveys can be copied or 'cloned' to rapidly create new surveys with
various changes.
 
   ▪  Surveys can be configured to show after each customer purchase, or only once
   ▪  Customers are allowed 'No thanks, do not show me this again' option
   ▪  Thank-you page is fully customizable
   ▪  Per site licensing.
 
Reporting
   ▪  Report interface allows search by date and survey, and sorting of results
   ▪  Report outcome response summaries are shown in both tabular and bar graph
   ▪  Free-form responses are linked to customer name, order number, amount
and email for easy follow-up/customer response
 
   ▪  Response outcomes details are shown line-by-line for each survey answered
   ▪  Responses are cross referenced with products purchased to provide breakdown
of responses with purchase patterns
 
   ▪  Survey data can be exported to MS Excel and printer-friendly format
 
   ▪  Survey data is stored in the SF database and is available for custom reporting.
 
 
Requirements
   ▪  All versions of StoreFront 6.x SE and AE are fully supported
   ▪  ASP.Net 1.1
   ▪  MS SQL 2000 or higher

Comments
Digital Survey Manager provides invaluable customer feedback to merchants on a daily basis and provides a means of quantifying customer opinions and requests.  Analysis in turn potentially informs decision making and planning for website improvements, products and marketing initiatives.

Installation and Advanced Support
Digital Survey Manager installs easily and can be configured and managed by merchants with no outside help.  Installation and configuration are well-documented. 
 
If you prefer, we can install Survey Manager for you for an installation fee of $49, and we can also fully configure Survey Manager with a questionnaire that you provide, including testing Survey Manager for $99. 
 
Advanced support is available for help in designing a professional survey based on specific assessment need and targeted marketing goals.  Contact us for advanced support pricing. 

Purchase
Click here to purchase online or contact us at sales@digitalbeach.org to arrange for a phone order or to inquire about additional services.

    
Click to enlarge...
    Figure 1
    Checkout Survey provides configurable exit
    questions to capture customer feedback.
 

     Figure 2
    Backend administration supports
    configuration and editing of multiple surveys.
 
 
Click to enlarge...
     Figure 3
    Backend advanced reporting combines survey,
    customer and order information.

 		  
       
 
     
   
Digital Beach
Professional Services and Internet Consulting